When you are ready to order, call (510.795.6433), FAX (510.795.6434) or email us (karl@felperin.com) to discuss your requirements. Being a small shop, we are able to be flexible in meeting your needs for special modifications, woods and finishes. You may have special requirements for shipping, etc. Small changes can often be accommodated at little or no extra charges.

When we have jointly finalized your requirements, we will send you an Acknowledgment of Order. This acknowledges your unique requirements, includes detailed drawings and specifications which we will meet, freight charges, together with an estimated delivery date. This acknowledgement and supporting documentation can be sent either by mail, FAX, or by email as you wish.

If this is acceptable, we require a deposit of 1/3 of the total price in advance to start creating your products. Our normal lead time is six weeks from receipt of your deposit.

You will be notified immediately when your product(s) are finished. We will ship your order when the remainder of the purchase price is paid. All orders will be shipped prepaid with the freight charges clearly itemized. Since freight charges vary with such things as the quantity being shipped, the method of delivery, etc., it is impossible to quote delivery charges until your order is finalized.

We accept MasterCard and Visa.